ek996 Terms and Conditions

1 General Provisions and Definitions

The following words and terms are used with specific meanings in this agreement:

• "ek996" or "Platform" — refers to the ek996 online casino and betting portal and all its related services and applications.
• "User" or "Member" — any person who holds a registered account on ek996 and uses the platform's services.
• "Services" — all digital entertainment services provided by ek996, including slots, live casino, sports betting, fishing games, and other gaming products.
• "Account" — a user's personal registered profile on the ek996 platform.
• "Bonus" — any promotional offer, free credit, or incentive provided by ek996.
• "Bet" — funds placed to participate in a game or event.

These terms and conditions must be read together with ek996's privacy policy and responsible gaming guidelines. These documents together form a complete legal framework.

2 Eligibility and Account Registration

2.1 Age Requirement

Users must be 21 years of age or older to use ek996 services. Use of the platform by minors (under 21) is strictly prohibited. ek996 may request relevant documents for age verification at registration or at any stage. This service is for 21+ only.

2.2 Account Creation Rules

• Each user may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be complete, accurate, and up to date.
• It is the user's responsibility to keep their account password confidential. Any unauthorized use of the account must be reported to ek996 immediately.
• Accounts are non-transferable; allowing another person to use your account is prohibited.
• ek996 reserves the right to decline any registration request.

2.3 Identity Verification (KYC)

ek996 may request users to complete an identity verification process (Know Your Customer) at any time. Failure to submit the required documents may result in the account being temporarily suspended.

3 Deposits, Withdrawals and Payments

3.1 Deposits

• Minimum deposit amount: ৳300 (applicable for each payment method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Once a deposit is successfully processed, it will be credited to the account instantly.
• Deposits from third-party accounts are not accepted; deposits must be made from a payment account registered in the user's own name.

3.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 5–30 minutes.
• At the time of withdrawal, users must have met all applicable wagering requirements.
• ek996 reserves the right to temporarily hold withdrawals until identity verification is completed.
• Withdrawals must be made to the same payment method used for the original deposit.

3.3 Currency

All transactions on the ek996 platform are conducted in Bangladeshi Taka (BDT / ৳).

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

ek996 offers new members a 200% bonus of up to ৳15,000 on their first deposit. The wagering requirement for this bonus is 10x.

• Withdrawal will not be possible until the required wagering conditions have been met on the combined total of the bonus and deposit amount.
• Multiple bonuses cannot be active at the same time, unless otherwise stated in the promotion's terms.
• Bets placed with bonus funds may only apply to certain games.

4.2 General Bonus Terms

• Bonuses will be cancelled if not used within a specified period.
• If bonus misuse or fraud is suspected, ek996 reserves the right to cancel the bonus and suspend the account.
• Each promotion may have its own specific terms, which will be stated on the relevant promotion page.
• ek996 reserves the right to modify or cancel any bonus offer.

5 Gaming Rules and Fair Play

All games on the ek996 platform are operated to ensure fairness. The following rules apply to all members:

• ek996's games run on software from trusted technology providers. Game outcomes are determined by a certified Random Number Generator (RNG).
• Any attempt to hack software, use bots, or gain artificial advantages will result in immediate account closure.
• If a disconnection occurs during a game, the outcome of that round will be determined according to the server logs.
• ek996 reserves the right to investigate any suspicious gaming patterns and to void the related bets.
• If a game result is abnormal due to a technical error, ek996 reserves the right to cancel or review that round.

6 VIP and Loyalty Program

ek996's VIP program has three tiers, determined based on members' activity and participation on the platform:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

The opportunity to advance to a higher tier is earned through regular and active participation on the platform. ek996 reserves the right to modify VIP terms and review any member's VIP status.

7 Prohibited Activities

The following activities are strictly prohibited on the ek996 platform:

• Money laundering or transactions involving illegal funds.
• Fraud, deception, or use of a false identity.
• Bonus abuse or bonus hunting strategies.
• Operating multiple accounts.
• Conducting transactions using third-party accounts.
• Playing games using automated bots or software.
• Threatening, harassing, or defrauding other members.
• Attempting unauthorized access to ek996's systems.

If any of the above prohibited activities are detected, the account will be closed immediately, the balance may be confiscated, and legal action may be taken.

8 Account Suspension and Closure

8.1 Suspension by ek996

ek996 may temporarily or permanently close an account in the following circumstances:

• Violation of these terms and conditions.
• Failure to complete identity verification or the KYC process.
• Suspicious financial activity or potential fraud.
• Imposition of responsible gaming limits at the user's request.

8.2 Account Closure by the User

Any member may request closure of their account via 24/7 live chat or email. All pending withdrawals will be processed before closure.

9 Limitation of Liability

ek996 is not liable for:

• Losses caused by technical errors, server outages, or internet connectivity issues.
• Losses caused by user negligence or sharing account details with others.
• Delays or failures by third-party payment systems or banking services.
• Unforeseen circumstances (force majeure) such as natural disasters, government directives, or cyberattacks.

The risk of any potential losses from gaming activity is entirely the user's own.

10 Intellectual Property Rights

All content on the ek996 platform — logos, designs, software, text, graphics, audio, and other elements — is the exclusive property of ek996 or its licensors. No member or third party may reproduce, distribute, modify, or commercially use this content without prior written permission from ek996.

11 Privacy and Data Protection

ek996 is committed to protecting members' personal information. We keep data secure using SSL encryption technology. To learn how your personal information is collected, used, and stored, please read our Privacy Policy.

12 Responsible Gaming

ek996 places the highest priority on responsible gaming. We provide the following tools for our members:

• The ability to set personal deposit limits.
• The option to take a temporary break or self-exclude.
• Tools to set gaming time limits.
• Access to support from qualified professionals.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page or get support via 24/7 live chat.

13 Dispute Resolution

In the event of any dispute or complaint, the member must first contact the ek996 support team. We take all complaints seriously and are committed to providing a fair resolution.

• After a complaint is submitted, the ek996 support team will respond in a timely manner.
• Complex matters may require additional time to investigate.
• The final decision will be issued by the ek996 authority.

ek996's decision shall be considered final and binding, unless both parties agree otherwise.

14 Changes to Terms

ek996 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect from the moment they are published on the platform. Members are advised to visit this page regularly to stay informed of any updates. Continued use of the platform after changes to the terms will be considered as acceptance of the new terms.

15 Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali — directly from the platform.
• Email: [email protected]

Our support team is always here for you.