ek996 Privacy Policy

This privacy policy ("Policy") applies to the ek996 platform and its associated services ("Services"). ek996 places the highest importance on user privacy and is committed to protecting your personal information. Please read this policy carefully, as it contains important information about how your data is used.

By using ek996's services, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

1. Scope of Data Collection

When registering on and using the ek996 platform, we may collect the following types of information:

1.1 Information You Provide Directly

When you create an account or contact us, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Password (stored in encrypted form)
• Documents required for identity verification (copy of national ID or passport)
• Financial transaction information (via bKash, Nagad, Rocket, or bank transfer)
• Messages and complaints submitted via live chat or email

1.2 Automatically Collected Information

When you use the ek996 platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Data collected through cookies and similar tracking technologies
• Gaming history and transaction records
• Referral source and click path

1.3 Information Received from Third Parties

In some cases we may receive information from third-party sources, such as identity verification service providers, fraud prevention agencies, and payment processors. This information is used to ensure the security of your account and to prevent financial crime.

2. Purpose of Data Use

ek996 uses your information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming services, bonuses, and promotional offers.
• Financial Transactions: To process deposits, withdrawals, and other financial activities.
• Customer Support: To resolve your questions and issues.
• Security and Fraud Prevention: To prevent unauthorized access, fraud, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements.
• Service Improvement: To analyze user behavior in order to improve our platform and user experience.
• Communications: To send important updates, security alerts, and service-related notifications.
• Responsible Gaming: To monitor your gaming habits and ensure a responsible gaming environment.

3. Data Storage and Security

ek996 applies industry-standard technical and organizational security measures to protect your personal information.

3.1 Technical Security

• All data transmission is secured using SSL (Secure Socket Layer) encryption technology.
• Passwords and sensitive financial information are stored using advanced encryption algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.
• Two-Factor Authentication is offered as an option.

3.2 Data Retention Period

We retain your personal information only for as long as it is needed for the relevant purpose or as required by legal obligations. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

4. Sharing Information with Third Parties

ek996 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in delivering services on our behalf, such as payment processors, identity verification services, and technology support providers. These parties operate under strict confidentiality agreements.

4.2 Legal Requirements

When required by law or by a valid request from a government authority, we may provide the necessary information. This includes matters related to criminal investigations, prevention of financial crime, or national security.

4.3 Business Transfers

If ek996's business operations become part of a merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify you in advance.

5. Cookies Policy

The ek996 platform uses cookies and similar tracking technologies to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Collect information to monitor and improve the use of our platform.
• Targeting Cookies: Used to display relevant content based on your interests.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may affect some functionality of the platform.

6. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Data Portability: The right to receive the information you have provided in a structured, commonly used format.
• Right to Object: The right to object to certain types of data processing.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time.

To exercise these rights, please contact our customer support team. We are obligated to respond to your request within the appropriate timeframe under applicable law.

7. Age Verification and Protection of Minors

ek996 strictly does not provide its services to persons under the age of 21. We take effective measures for age verification, and any account identified as belonging to a minor is closed immediately.

If a parent or guardian suspects that their minor child is using our services, please contact our support team without delay.

8. International Data Transfers

In some cases your information may be processed or stored outside of Bangladesh. In such cases we ensure that appropriate safeguards are in place and that your information remains protected in a manner consistent with this policy.

9. Responsible Gaming and Data Processing

ek996 may use your gaming information as part of its responsible gaming commitment:

• To identify patterns of problematic gaming behavior.
• To process requests for self-exclusion or limit setting.
• To direct you to responsible gaming resources.
• To maintain a safe and healthy gaming environment.

10. Marketing Communications

If you agree to receive promotional communications from us, we may use your information to send you relevant offers and promotions. You may withdraw this consent at any time by clicking the "unsubscribe" link in any marketing email or by contacting our customer support.

11. Linked Third-Party Sites

If the ek996 platform contains links to third-party websites, those sites have their own privacy policies. ek996 is not responsible for how your information is handled on third-party sites.

12. Changes to This Policy

ek996 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the service after changes have been made will be considered as your acceptance of the updated policy.

The date of any policy change will always be shown in the "Last Updated" section at the top of this page.

13. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact us through the following: