21+ | Safe Gaming

ek996 Responsible Gaming — Your safety is our priority

ek996 believes gaming should be a source of enjoyment — not stress or anxiety. Our responsible gaming tools help you play within healthy limits.

Important Notice: ek996 is for individuals aged 21 and above only. Gaming should be an entertainment activity and should never be considered a primary source of income. If you experience any issues, contact our support team immediately.

ek996 is a trusted online casino and betting platform in Bangladesh. We believe that responsible gaming is the foundation of a happy and healthy gaming experience. Gaming brings excitement and fun to people's lives, but if it goes out of control, it can lead to personal, family, and financial problems.

Our goal is to provide every player with a safe and enjoyable gaming environment. For this reason, ek996 offers various responsible gaming tools and features that help you monitor your gaming habits and set restrictions when needed.

The core principle of responsible gaming is — play within your means, do not try to recover money you have lost, and if gaming starts to affect your daily life, seek help immediately. ek996 is always here for you.

Our Protection Tools

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately and keeps you protected from overspending.

Session Time Limits and Break Feature

Set how long you want to play in each session. When the time is up, the system will automatically alert you and can temporarily pause your account if needed.

Self-Exclusion

If you feel you need to stay away from gaming, choose self-exclusion. You can exclude yourself for any period from 30 days up to permanently.

Gaming History Review

You can view your complete gaming history, deposit and withdrawal records at any time. This helps you understand your gaming habits and make changes if needed.

Account Lock Feature

Use the account lock to stop gaming completely for a set period. It takes effect immediately and ensures your peace of mind.

24/7 Bengali Support

Our expert support team is available seven days a week, 24 hours a day in Bengali. Contact us via live chat for any concerns about gaming.

21+

ek996 is for those aged 21 and above only. We make no exceptions on age verification — it is a legal requirement and essential for a safe gaming environment.

Steps for Setting Limits

1

Log in to your account

Log in to your ek996 account and go to the "Profile Settings" or "Responsible Gaming" section.

2

Choose your preferred limit

Deposit limit, session time, loss limit, or self-exclusion — choose whichever option suits your needs.

3

Set the amount or duration

Set how much or for how many days you want the limit. Lowering a limit is immediate; a set waiting period applies for increasing one.

4

Confirm

Confirm the change — the system will automatically send a confirmation to your email.

5

Get help if needed

If you have trouble setting limits yourself or need urgent help, our team on live chat will assist you right away.

Warning Signs of Problem Gaming

If any of the following apply to you or someone close to you, it is time to seek help.

  • A tendency to keep playing in an attempt to recover lost money
  • Spending money on gaming beyond your budget
  • Trying to stop gaming but being unable to
  • Hiding gaming habits from family or friends
  • Taking on debt or selling assets to fund gaming
  • Neglecting work, studies, or family
  • Feeling restless or irritable when not gaming
  • Constantly thinking about gaming

There is nothing to be embarrassed about if you notice these signs. This is a health issue and it is entirely possible to overcome it with the right support. The ek996 support team will help you with complete confidentiality.

Core Principles of Responsible Gaming

Play within your means

Only use money you can afford to lose for gaming. Never use money set aside for essential expenses. You can easily get started with a minimum deposit of ৳300.

See it as entertainment

View gaming as a form of entertainment, not a way to earn money. Winning is never guaranteed — keep that in mind when you play.

Take regular breaks

Instead of playing for long stretches at a time, take breaks in between. Use our session time limit feature to remind yourself.

Manage your emotions

It is better not to game when you are angry, frustrated, or under mental stress. Play in a healthy state of mind and with a clear decision.

What is Self-Exclusion and How It Works

Self-exclusion is a feature where you voluntarily remove yourself from the ek996 platform for a set or indefinite period. Once active, you will not be able to log in and will not receive any promotional communications.

30

Short-term daily break

90

Medium-term daily period

180

Long-term daily period

Permanent

Permanent Self-Exclusion

To activate self-exclusion, let our support team know via live chat or email us at [email protected]. No judgment will be passed on this decision — we are always here for you.

Protection of Minors

ek996 is fully committed to the protection of minors. No one under the age of 21 may use our platform. Age verification is mandatory at the time of registration.

Advice for Parents

  • Use family safety software on your devices.
  • Do not share your login details with children or teenagers.
  • Have open conversations with your children about internet use.
  • Build awareness about online gaming and explain the risks.
  • If you suspect a minor is using the platform, notify us immediately.

Responsible Gaming FAQ

Yes, age verification is completely mandatory at ek996 during registration. We only provide services to those aged 21 and above. An account is not activated until age verification is complete.

Lowering a limit takes effect immediately. However, if you request to increase a limit, a set waiting period applies for security reasons. This rule protects you from impulsive decisions.

You will be given the opportunity to withdraw any balance remaining in your account before self-exclusion becomes active. The minimum withdrawal amount is ৳500 and the process is typically completed within 5-30 minutes.

You can reach out to our 24/7 live chat in Bengali or email us at [email protected]. Our support team will help you take the right steps with complete confidentiality.

A loss limit is the maximum amount you can lose on a daily, weekly, or monthly basis. Once this limit is reached, the system automatically stops any new bets from being placed. It keeps you protected from excessive financial loss.

If you suspect a family member has a gaming problem, speak openly with them directly. If needed, let our support team know — we can offer appropriate guidance based on the situation. Remember, asking for help is a sign of strength.

Enjoy Safely

Play responsibly and enjoy everything ek996 has to offer. We are always here for any help you need.

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